Central Heating Care + Water - £21 per month (25% off for the first six months)*
This package provides complete peace of mind as it fully protects all of your central heating system and plumbing and drainage for your home.
You can relax knowing that if your heating or hot water stops working or your internal water pipes or drains get blocked - you have just one number to ring and a local engineer or plumber will be out to fix it.
You'll get no nasty and costly surprises because you only pay one monthly fee. Parts and labour are included and there’s no limit to the number of times you can call us out. We’ll also do an annual service of your system to help keep it running as efficiently as possible.
What’s included?
Central Heating Care:
- Protects all of your central heating system and boiler, including standard radiators
- Unlimited callouts
- Parts and labour included
- 24/7 Emergency Callouts
- 24/7 Customer helpline
- Annual Service
Plumbing & Drainage Care† maintains and repairs inside your home:
- Hot and cold water pipes from the mains stopcock inside your home leading to your taps (including garden taps) and up to the connection with the flexible pipes on your domestic appliances
- Your cold water storage tank
- Leaking overflow pipes
- Pipes that burst as a result of cold weather
- Standard ball valves and toilet siphon
- Unblocking, repairing and getting to waste drainage pipes, or rainwater drains, within your property
- The care plan includes parts, labour and repair up to a maximum of £1,000 pa including VAT
*Terms and Conditions apply. Offer available for a limited time and to a limited number of customers.
Central Heating Care is an E.ON Home Energy Services Product which is provided to you by E.ON Energy Solutions Limited (“E.ON”). Your Contract for this product is with E.ON.
†Plumbing & Drainage Care and Electrical Care are Energy Solutions Products which are provided to you by The Warranty Group Services (Isle of Man) Limited (“TWG”). Your contract for these products is with TWG. E.ON is TWG's authorised sales agent in respect of the Plumbing & Drainage Care and Electrical Care products.
Central Heating Care FAQs
I’m looking for a central heating cover or care product. Can I get Central Heating Care if my gas and electricity supplier is not E.ON?
Yes. If you are looking for a central heating cover or care product, you can buy Central Heating Care even if you are not an E.ON gas or electricity customer. If you are a homeowner and your postcode is covered by us, you can benefit from the great central heating protection Central Heating Care can give you.
Can I pay for my Central Heating Care by Direct Debit?
Yes you can. All Central Heating Care, Plumbing & Drainage Care and Electrical Care products can be paid by a monthly Direct Debit. Paying by Direct Debit makes central heating maintenance more affordable because your payments are spread over a manageable period.
Will the engineer who carries out the maintenance on my boiler be E.ON trained?
Yes. All engineers will be trained by us to ensure that you get expert help with your central heating system. We want to provide peace of mind that any central heating or boiler maintenance carried out in your home will be done to our high standards.
What appointment slots are available when I book an annual service or initial inspection for my boiler?
We offer appointment slots to fit around your day. You can book a service appointment from 8am-12pm, 10am-2pm, 12pm-4pm, and 4pm- 8pm.
Will my central heating system be protected as soon as I purchase Central Heating Care?
Yes. Your details will be input onto our system as soon as we receive your bank details. This means that your Central Heating Care will start immediately and your boiler will be protected against costly maintenance bills. However if we do the initial inspection and find a fault that means we cannot protect your boiler, your contract will be cancelled and you will be entitled to a refund.
What should I do if the water pressure in my boiler has dropped?
Take a look at our
‘Check your water pressure’ central heating advice video or gain professional help. If you are an E.ON Central Heating Care customer, you can call us on 0845 872 8630.
My radiators have gone cold, how can I fix this?
What can I do if my boiler is working but my house is still cold?
You may want to check your central heating programmer is set to turn your heating on at the time of day that you want. You might want to also check the temperature gauge on your thermostat and reset it to a more comfortable setting. For more advice and tips on how to do this, take a look at our
‘Checking your thermostat and central heating programmer’ central heating advice video.
What can I do if my boiler shuts down in the middle of winter?
We would advise you to call out an engineer but before you do that you might want to check if your condensate pipe is frozen. This might be the cause of your boiler shutting down and you may be able to defrost it yourself. To see how to defrost your condensate pipe, watch our
‘Frozen condensate pipe’ central heating advice video.