How does E.ON protect customer information?

At E.ON we have a responsibility to protect any sensitive information you pass to us. Whenever you submit information via this website we will use industry-standard '128-bit encryption software' to encode your information. Pages that use this software can be identified in many ways, the three most common are:

1. You may see a pop up message warning you that you are entering a secure area.
2. The letter 's' for secure is added in the address bar for our website after the abbreviation 'http'. Please note that the 'https://' abbreviation will not be visible on the page you're currently viewing as it does not need to be secure.
3. A small icon representing a padlock may appear in the bottom right of your screen.

Please note that these indicators may differ depending on which software you are using to view the internet.

Once your information has reached us we follow strict procedures for its storage and disclosure. To help us do this we may occasionally request proof of identity before we disclose your sensitive information to you.